Shipping

Malaysia Shipping with POS Laju

In Malaysia, we ship via Pos Laju, the leading courier company in Malaysia.

Orders placed on Monday through Friday before 12pm (excluding holidays) are shipped on the same day. Orders placed after 12pm are shipped the next business day. Orders placed on Saturday and Sunday will be processed and shipped the following Monday.

For Standard Ground shipments and standart in-stock items, most orders are delivered within 2-5 business days.

*Business days do not include holidays. We are not responsible for, and are excused from, performing due to events outside of our control, including but not limited to weather-related delays, work stoppages or delays, or other unexpected circumstances.

A tracking number will be notified via email upon payment confirmation.

To check your order status or for any other inquiries, please contact us via info@rootsartisan.com

International Shipping with DHL

For International orders, our partner shipping company is DHL which is one of the most reliable and respectable companies in its field. We offer you two options:

If you want a super fast and super reliable delivery then we recommend you to choose DHL Express, which will deliver your order in 2-5 business days depending on your country.

Orders placed on Monday through Friday before 2 pm (excluding holidays) are shipped on the same day. Orders placed before 10 am on Saturday are shipped on the same day. Orders placed on Sunday will be processed and shipped the following Monday.

If your order is below 2 kg and you are not rushing for your delivery, you may choose option of DHL Globalmail Packet Plus which will deliver your order in 7-20 days depending on your country and more economically. Below you may find DHL Globalmail Packet Plus delivery times for each country:

Singapore/ Hong Kong         4-7 days

Japan                                 6-10 days

Australia                             7-12 days

South Korea                        7-20 days

Customs, Duties and Taxes

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient, because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.

To avoid a delay in receiving your order from customs, consider the following:

  • Provide us with a phone number where you can be reached by customs when the product arrives. This phone will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipment charges for goods that are refused for delivery at customs.

Custom/Special/Wholesale Orders

We are happy to serve hotels, spas, weddings, & events inquiring about special orders, customization, & bulk order pricing. We are happy to create a custom design for your specific needs. Please contact info@rootsartisan.com with your request, we will be in touch with you shortly.

 

How do I know if my items are available for immediate shipment?

If the item is not in stock, an inventory status and expected ship date will appear as a message in the shopping cart. Occasionally, we find that an in-stock item is damaged or defective when we fill an order – and that getting a replacement for you results in your item becoming temporarily unavailable. If this should occur, we will strive to fulfill your order promptly; we’ll also notify you immediately. This delay will not incur further charges.

What if an item is on backorder?

We strive to maintain inventory on all product. However, if an item is on backorder you will see a backorder message in your shopping cart with the expected in-stock date. Occasionally, if we have had unexpectedly high demand for an item, we may sell out before the backorder message displays. If this is the case, you will be notified via email as to the status of that particular item.